About ExpatMedicare

A Quarter Century of Global Protection.

Since 2001, we have been navigating the global insurance market to protect what matters most. As your digital broker, we combine 25 years of traditional brokerage expertise with modern technology.

In business globally · Protecting individuals, families & companies

Margaret FertéDamien FertéJean-Marc HerbetTristan SmallNancy LinWilliam ZhuMeet our 11 people ↓

Our purpose

Why ExpatMedicare exists

Living across borders should be an enriching adventure — not an administrative nightmare. We exist to remove the confusion, hidden fine print and jargon of international healthcare, and to give expatriates, global families and organisations clarity, security and unbiased advice.

A team working together around laptops
“Our commitment is simple: to be the trusted human advocate in your corner, so you never navigate global healthcare alone.”

Service philosophy

We work for you, not the insurance carriers.

01

Unbiased independence

No allegiance to any single insurer. Recommendations are driven by your health needs and budget.

02

Zero advisory fees

Consulting, policy comparison and ongoing advocacy are free of charge. You pay the insurer’s rate.

03

Lifetime client advocacy

Our job starts when your policy is issued — hospital stays, claims and annual renewals.

Why choose us

What makes us different

Human wisdom + digital speed

Dedicated human advisers, supported by digital tools for comparison and policy management.

Deep cross-border expertise

25 years navigating global healthcare rules, CFE top-up for French expats and local requirements in Europe, Asia and the Middle East.

Proactive claims defence

When insurers stall or dispute claims, our claims team steps in on your behalf.

Annual renewal audits

We review your policy every year to challenge unfair rate rises and keep cover in step with your life.

Lifecycle advocacy

Post-sale, claims & renewal support

Phase 01

Pre-authorisation assistance

Help obtaining Guarantee of Payment letters for planned surgery, hospital stays and specialist treatment.

Phase 02

Claims & dispute resolution

Filing complex claims, tracking reimbursements and challenging delays or rejections with the insurer.

Phase 03

Annual renewal optimisation

Auditing rate changes, re-checking medical-history terms and switching smoothly when a better option exists.

  • Dedicated adviser contact
  • Medical history & underwriting guidance
  • Direct WhatsApp & phone consultation

Leadership & advisory team

Meet our advisers & support team

International insurance specialists across Singapore, Paris, Shanghai and Hong Kong — here to shoulder your insurance load for individuals, expat families and global companies.

Margaret Ferté, Chief Executive Officer & Co-Founder

Global Leadership

Margaret Ferté

Chief Executive Officer & Co-Founder

Senior Insurance Executive · 20+ yrs

Damien Ferté, Founder & Executive Director

Founding Partner

Damien Ferté

Founder & Executive Director

Financial Risk & Compliance Governance · 18+ yrs

Jean-Marc Herbet, Senior Insurance Adviser

Advisory Specialist

Jean-Marc Herbet

Senior Insurance Adviser

International insurance adviser · 25+ yrs

Tristan Small, International Insurance Adviser

Global Advisory

Tristan Small

International Insurance Adviser

International insurance specialist · 20+ yrs

Nancy Lin, General Manager, Greater China

Shanghai Hub

Nancy Lin

General Manager, Greater China

General Manager China · 15+ yrs

William Zhu, Head of Customer Service

Operations & Claims

William Zhu

Head of Customer Service

Head of Client Servicing · 12+ yrs

Sajini Rajanayake, Senior Executive – Client Servicing

Client Support

Sajini Rajanayake

Senior Executive – Client Servicing

International policy management · 8+ yrs

Prithika T., Customer Service Specialist

Client Advisory

Prithika T.

Customer Service Specialist

Client support & advisory

Elaine Wang, Customer Service Specialist

Client Concierge

Elaine Wang

Customer Service Specialist

Client relationships

John Zong, Customer Service Specialist

Expat Advisory

John Zong

Customer Service Specialist

Expat health insurance

Thea Weng, Customer Service Specialist

Client Relations

Thea Weng

Customer Service Specialist

International client relations

Global footprint

Our offices around the world

Eiffel Tower, Paris

European Headquarters

France (CFE) flagParis, France

Serving our European and global expat network.

Shanghai skyline

Mainland China Hub

China flagShanghai, China

Cross-border business benefits and local onshore protection programmes.

Hong Kong skyline

East Asia Hub

Hong Kong flagHong Kong

International health insurance and private medical solutions across East Asia.

Singapore Marina Bay

Southeast Asia Hub

Singapore flagSingapore

IPMI and protection strategies for active professionals.

Ready to protect what matters most?

Unbiased advice from our brokers, for health, travel, accident, critical illness and life cover.

Join us